A software tool called an auto dialer is used to dial several numbers from a database automatically. It can be set up to receive recorded responses, dial phone numbers for an operator, or leave messages on answering machines for people. The usage of auto dialers in customer service and telemarketing is widespread. An auto dialer can supercharge your employee’s ability to make more calls per hour. First, however, it is important to use an auto dialer correctly. This article will describe the basic functions of auto dialers, including Exotel and Progressive dialers. It also covers the differences between them.
Progressive dialer
Many call centers strive to improve agent productivity, and progressive dialer software can help them achieve this goal. This software allows you to optimize your agent’s time by placing the next call for them as soon as they finish their current call. The process also minimizes call abandonment and …
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